Many changes brought about by the COVID-19 pandemic have affected various industries and business operations. The sharing-living and travel sectors were among the most severely affected by the pandemic as travel restrictions were implemented to limit the spread of the virus. It has meant that airlines, hotels, room-sharing providers, and other businesses had to operate at reduced capacities for the time being.
The pandemic caused changes in consumer behavior as well. These events highlighted the importance of ensuring security in online platforms and services. Due to countries closing their borders and other travel limitations to lessen the spread of the virus, travelers are more likely to choose domestic destinations. Such changes in consumer behavior leave service providers in the travel industry no choice but to adapt to thrive in the evolving environment.
As local travel destinations became more popular, sharing economy platforms have become increasingly popular. There is also a rise in RV sharing platforms, peer-to-peer vehicle sharing, apartment- or home-sharing among travelers during these times.
These platforms are great options, but they need adequate security measures to ensure their users’ financial and physical security.
Heavy reliance on knowledge-based authentication such as passwords and security questions can threaten a weak cybersecurity system and negatively impact business operations. Identity verification has been a crucial part of travel, especially during the pandemic. Today, authentication requirements that do not rely on passwords are more reliable at ensuring data safety.
Businesses must continue to work aroundthe changes amid the pandemic, finding ways tokeep operating without risking their customers’ health and safety. To verify and confirm an individual’s identity, enterprises must look at new methods and innovations in identity authentication.
For more details about the need for identity in travel in a post-COVID-19 world, here is an infographic from authID.